Latest news and minor service updates.
4 February 2026
We continue to make the service more convenient and understandable, based on your questions and real usage scenarios. We are gradually adding changes that eliminate unnecessary actions, reduce support requests, and allow you to manage orders and packages yourself, in a couple of clicks.
Cancellation of ordered additional services
Now you can independently cancel ordered photo, video, and splitting services if the package has not yet been taken from the shelf for these services. Cancellation is available directly in your personal account next to the additional services request, without contacting support.
Cancellation of delivery insurance
Before paying for the package, you can remove delivery insurance. We know it is often added by accident, so now cancellation is available independently, without operator involvement.
Closing tickets by the client
If a ticket has already been created but a response is no longer needed, for example, you received information in the website chat or Telegram, it can be marked as resolved. After this, the ticket is automatically removed from processing. Please use this option, it really helps.
Cancellation of a withdrawal request
A withdrawal request can now be canceled if it has not yet been processed and not taken into work by an operator.
Status «package in pallet»
A new status has appeared that shows the package has already been selected into a pallet. This eliminates frequent questions about whether the package will ship in the next dispatch. The status is displayed next to the package number.
Checking package delivery cost in the calculator
In the package card next to the delivery cost, there is now a link to calculate in the calculator. This link opens the calculator with the parameters of this exact package already filled in. No need to enter anything again – you can immediately see the calculation and check why the cost turned out exactly like that.
Changing email and full name
Now you can independently change your email and full name in your profile. Changes are available only through verification in the Telegram bot.
Pre-orders and auctions
If an order relates to a pre-order or auction, a corresponding label is now shown next to it. Information about the end time of the auction/pre-order is displayed directly in the card next to the order number.
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