Pochtoy.com: News

26 August 2026

Как совместная работа операторов и ИИ ускорила клиентскую поддержку Pochtoy.com

В службе поддержки Pochtoy.com произошла масштабная трансформация: теперь большинство клиентов получают исчерпывающую информацию по своим посылкам в день обращения. При этом за каждым решением по-прежнему стоит живой специалист, а не генератор автоматических сообщений. В прежней схеме работы специалист поддержки тратил львиную долю времени на ручной поиск сведений по базам. Чтобы ответить на один вопрос, приходилось по отдельности проверять зачисления в аккаунте, инвойсы продавца, снимки посылок со склада и статусы от курьерских служб. На это уходили часы, из-за чего диалог часто затягивался до следующего дня. Что происходит при отправке запроса сейчас Мы поручили сбор первичной информации алгоритмам искусственного интеллекта: В момент создания заявки система мгновенно подтягивает всю историю: от движения средств на балансе до складских фото маркировки и статуса трек-номера. Сотрудник видит перед собой готовое досье: суть проблемы, ссылки на первоисточники и проект ответа с планом действий. Специалисту остаётся лишь оценить ситуацию, при необходимости скорректировать формулировки и отправить сообщение. Человеческий контроль - превыше всего ИИ не общается с пользователями...

24 August 2026

Delivery news for August 24

The fastest batch - CDEK 11.08, delivered in 7 days! ✔️Shipments sent from the warehouse last week: CDEK: 20.08, 18.08 RU: 20.08 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 13.08, 11.08 RU: 13.08 📌Numbers are the shipment date 📌 Letters indicate the tariff: CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (tariff Econom)

17 August 2026

Delivery news for 17.08

🪽The fastest batch of the week - CDEK 04.08, delivered in 9 days! ✔️Batches of packages sent from the warehouse last week: CDEK: 13.08, 11.08 RU: 13.08 ✔️Arrived in the destination country, going out for delivery, or already delivered: CDEK: 06.08 RU: 06.08 📌The numbers are the shipping date 📌 The letters are the tariff designation: CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery involving Russian Post (Econom tariff)

11 August 2026

You will need to pay 5% instead of 15% for exceeding the duty-free limit

Good news for everyone who regularly orders goods from American stores. In the countries of the Eurasian Economic Union, which includes Russia, a new framework for regulating international e-commerce will take effect on January 1, 2027. The main change is that the customs duty rate on imported purchases will be reduced threefold. The new rules were officially announced by the Eurasian Economic Commission. Key provisions of the new rules Below are the key points you need to know when planning overseas purchases in 2027. Duty-free threshold. It will remain at the current level - 200 euros per purchase. All parcels cheaper than this amount are exempt from customs fees. The threshold is fixed for at least two years with the possibility of adjustment in the future. Duty rate. It will be reduced from 15% to 5% of the amount exceeding the duty-free threshold. The minimum level is 1 euro per kilogram of shipment weight. Removal of the weight limit. The current restriction of 31 kilograms per parcel for personal use will be abolished under the new international e-commerce framework. Declaration processing. E-commerce operators will handle interaction with customs authorities. Buyers will...

10 August 2026

Delivery news for August 10

✔️Batches of parcels sent from the warehouse last week: CDEK: 06.08, 04.08 RU: 06.08 ✔️Arrived in the destination country, out for delivery, or already delivered: CDEK: 30.07, 28.07 RU: 30.07 📌The numbers are the shipping date 📌 The letters are the tariff designation: CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery involving Russian Post (Econom tariff)

3 August 2026

Delivery news for August 3

✔️Batches of packages shipped from the warehouse last week: CDEK: 30.07, 28.07 RU: 30.07 ✔️Have arrived in the destination country, are out for delivery, or have already been delivered: CDEK: 23.07 RU: 23.07 📌The numbers are the shipping date 📌 The letters are the tariff designation: CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery involving Russian Post (Econom tariff)

27 July 2026

Delivery news for July 27

✔️Shipments sent from the warehouse last week: CDEK: 23.07. 21.07, RU: 24.07, 23.07 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 14.07 RU: 16.07,14.07 📌Numbers are the shipping date 📌 Letters are the tariff designation: CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery with the participation of Russian Post (tariff Econom)

20 July 2026

Shipping updates for July 20

🚀 The fastest batch - CDEK 07.07, delivered in just 10 days! ✔️Batches of packages shipped from the warehouse last week: CDEK: 16.07. 14.07 RU: 16.07 ✔️Arrived in the destination country, going out for delivery, or already delivered: CDEK: 09.07, 07.07 RU: 02.07 📌The numbers are the shipping date 📌 The letters are the tariff designation: CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery involving Russian Post (Econom tariff)

13 July 2026

Delivery News for July 13

✔️Batches of parcels sent from the warehouse last week: CDEK: 09.07, 07.07 RU: 09.07 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 02.07, 30.06 RU: 02.07 📌Numbers - shipment date 📌 Letters - tariff designation: CDEK – Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo tariffs RU – delivery involving Russian Post (Econom tariff)

10 July 2026

Discounts up to 75% at summer and semi-annual brand sales in the US

Discounts up to 75%: US online stores are running big summer and mid-year sales. It's a hot time to buy not only summer items that you can wear this season, since delivery takes just 5-10 days. Right now is a great opportunity to refresh your fall-winter wardrobe with branded items at the best prices! Follow the link - you'll find the biggest discounts and most popular items there. Use the promo code for free assisted purchase: GETITNOW.

6 July 2026

Delivery News for July 6

🚀The fastest batch - CDEK 25.06, delivered in just 8 days! ✔️Batches of parcels shipped from the warehouse last week: CDEK: 02.07, 30.06 RU: 02.07 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 30.06, 25.06 RU: 25.06 📌Numbers are the shipping date 📌 Letters indicate the tariff: CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery involving Russian Post (tariff Econom)

30 June 2026

We are extending the validity period of the delivery promotions!

Great news: Pochtoy.com extends delivery promotions until January 31, 2027! iHerb delivery from $9.99 Sneakers from the USA for $19.99 Jeans from the USA for $19.99 This is a perfect opportunity to buy quality branded goods at discounts in the USA and deliver them home at the most favorable prices. Subscribe to our Telegram channel - all discounts and news about promotions are published there first!

29 June 2026

Delivery news for June 29

✔️Shipped from the warehouse last week parcels batches: CDEK: 25.06, 23.06 RU: 25.06 ✔️In transit CDEK:18.06 RU: 18.06 ✔️Arrived in the destination country, going out for delivery or already delivered: CDEK: 16.06 📌Numbers are the shipment date 📌 Letters are the tariff designation: CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery involving Russian Post (tariff Econom)

23 June 2026

Amazon Prime Day: up to -70% on the biggest summer sale

Amazon Prime Day has started - the biggest sale of the summer with discounts up to 70%! Discounts will last from June 23 to 26 inclusive. What’s worth buying? Do you need a Prime account and can it be activated for free? What products and brands are on sale? All answers to questions, popular products and life hacks we have collected via the link - go and make your best purchases! With the promo code GETITNOW, the purchase from Amazon will be free.

22 June 2026

Delivery News for June 22

Fastest shipment of the week - CDEK 09.06, delivered in 11 days! ✔️Shipped from the warehouse last week batches of parcels: CDEK: 16.06, 18.06 RU: 18.06 ✔️In transit CDEK: 11.06, RU: 11.06 ✔️Arrived in the destination country, out for delivery or already delivered: CDEK: 09.06 📌Numbers - this is the shipment date 📌 Letters - tariff designation: CDEK – tariffs Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – delivery involving Russian Post (tariff Econom) Data recovery information If you filled out the recovery form and any clarifications are required, please note - in your personal account next to the "Data recovery" tab a red button will be lit; please click it and respond to the request.

16 June 2026

Delivery and Data Recovery News

Новости доставки ✔️Отправлены со склада на прошлой неделе партии посылок: CDEK: 11.06, 09.06, RU: 11.06 📌Цифры - это дата отправки 📌 Буквы - обозначение тарифа: CDEK – тарифы Superfast, Fastbox, Express, CDEK BY One, CDEK BY Combo, CDEK KZ One, CDEK KZ Combo RU – доставка с участием Почты России (тариф Econom) Информация по восстановлению данных Если вы попали в число пользователей, у которых пока еще не восстановились данные после сбоя, пожалуйста, воспользуйтесь функцией массовой сверки. Как сверить данные: Перейдите на страницу “Восстановление данных”. Если в вашем аккаунте эта страница отсутствует, значит, все данные уже восстановлены, ничего делать не требуется. Проверьте, пожалуйста, всю информацию на странице “Восстановление данных”.Туда мы загрузили сведения, которые вы прислали нам через форму или тикеты. Если чего-то не хватает или написано неточно - поправьте прямо на странице. Если вы пока не заполняли форму, сделать это можно будет прямо на странице, отдельный тикет создавать не требуется. После вашей проверки мы сверим данные с нашими записями и восстановим баланс, заказы и посылки. Вопросы компенсации...

19 November 2025

Установите бота-помощника Pochtoy.com

Мы запустили удобного telegram-бота @POCHTOYUSA_BOT и теперь оплачивать и отслеживать посылки стало еще проще! Бот пока работает в бета-версии, но уже умеет многое: – Присылать мгновенные уведомления о каждом движении посылки на складе – вы точно ничего не пропустите. – Принимать платежи и пополнять баланс без перехода на сайт. – Показывать прозрачную историю всех транзакций: пополнения и списания. – Отслеживать отправленные посылки в реальном времени по трекингу. – Хранить ваши личные промокоды и показывать их по запросу. – А также: подсказывать актуальные распродажи, помогать 24/7 и многое другое. Попробуйте и оцените сами! Оставьте отзыв о работе бота в тикетах, это поможет сделать его его удобнее для вас.