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Free incoming package acceptance at the warehouse, delivery from 8 days; cashback; special iHerb tariffs; API; 45 days storage; support 7/7.
Parcels for wholesale clients must be issued in the name specified in the personal account, with the mandatory indication of STE. Parcels issued in another name may not be accepted for service.
Parcels without an STE number are more difficult to identify, so this number must be indicated without fail. When registering, it is important to indicate not the registration address, but the actual residential address.
When tracking an order, it is important to monitor the arrival of the package at a parcel locker, pickup point, or post office, as notifications from postal companies do not always arrive for technical reasons.
The process of returning a package is very complicated, and we cannot always control it, so please pick up your packages on time.
Purchasing items with your card and sending packages to different recipients – this is normal. If you plan to send many identical or similar packages to avoid questions at customs, it is better to specify different recipients with different data, including an email address and phone number.
API for wholesale clients – is the program code with which you can manage your clients' parcels in your personal account. After the parcel is assembled by the warehouse, you can pay for delivery in your personal account. To avoid paying for each separate parcel, we have an option for auto-payment of parcel deliveries.
Special price applies to delivery of goods from iHerb: $12,99 for packages up to 1 kg and $38,90 for packages up to 3 kg. To participate in the promotion you must: buy goods on the iHerb website using buyers or independently, arrange delivery with «Fastbox» or «Superfast» tariffs, pay for delivery per the issued invoice and wait for the package to arrive in approximately 7-10 calendar days.
Important! iHerb promotion packages are not covered by the wholesaler promotion terms, which means no cashback will be accrued for them.
Recalculation of shipping costs under the wholesaler promotion is done before dispatch, if the package meets the promotion conditions. At this moment, the shipping cost changes to the promotional rate. Mandatory insurance is additionally paid.
Insurance cost depends on the purchase amount:
up to 100 dollars – 3 dollars
up to 500 dollars – 5 dollars
up to 1000 dollars – 7,5 dollars
from 1000 dollars – 15 dollars
A 15% commission is charged if the value of the goods in the parcel exceeds the 200 euro limit. The duty can be paid in advance on the website or when passing through customs – depending on the chosen clearance method.
We do not apply individual inscriptions, personal labels on packages.
If the package is detained at customs, the procedure depends on the selected tariff.
For GBS tariffs (Superfast, Fastbox, Express, Gabarit) re-export is not provided – the package can either be cleared at customs (if possible), or disposed of for a fee at the client’s request.
For the «Universal» and «Economy» tariffs re-export is possible but with limitations.
In the «Economy» tariff you cannot change the declaration, split the package, or change the destination country.
In the «Universal» tariff you can adjust the declaration and change the delivery country of the package.
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510 Carroll Dr, New Castle, DE, 19720, United States
3981527 Registration number
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