SuperFast

The cheapest tariff for the RF. Pre-registration of the package before arrival at the warehouse is mandatory.

General questions

What is Superfast?
Superfast – is a fast delivery tariff developed in partnership with the CDEK company. Parcels sent using this tariff follow the route New York → transit airport → Moscow, where after passing customs they are transferred for further delivery by the CDEK company.
What is important to know about the Superfast tariff?
Under the Superfast tariff, packages are delivered only for independent purchases. The package must be registered in your personal account before it arrives at the warehouse. Delivery time from the US warehouse takes from 5 days, and the package can be picked up at a pickup point or parcel locker. Delivery is handled by the partner – CDEK. If the value of the goods in the package exceeds 200 euros, customs duty can be paid online in advance. To complete the declaration you need: a link to each item from the online store, the recipient’s passport details and TIN. The current list of prohibited items is available in the section «Items prohibited for shipping».
Which countries is the tariff available to?
The Superfast tariff works only for Russia.
How long does delivery take?
Delivery usually takes 5-15 days. For Moscow and St. Petersburg packages arrive faster – about 6-7 days. Thanks to preliminary package processing the total delivery time is reduced by 2-3 days.
What package sizes and weights are allowed?
For delivery to pickup points, no restrictions apply – parcels of any size and weight are accepted.

For CDEK parcel lockers, limits apply: maximum dimensions of a single parcel – 64×40×36 cm, weight – up to 30 kg.

For «Halva» parcel lockers, the parameters differ: maximum dimensions – 43×42×39 cm, weight – up to 30 kg.
Can the package be repackaged in Superfast?
Packages on the Superfast tariff are shipped in the form in which they arrived at the warehouse. Before shipping, each package is inspected, and if the packaging seems unreliable, it may be replaced with a more durable one – so that delivery is safe.
What items can be shipped?
Most items for personal use can be sent. Restrictions apply only to those categories included in the prohibited list – it is indicated by the link on the site.
How to create a parcel?
To register a parcel, the recipient's passport details and TIN are provided, and then a customs declaration is filled out: item names, links, article numbers, and their actual value. An additional fee is charged for incorrectly provided information – $50. If the parcel contains lots from eBay or Etsy, each item is listed in the declaration, and additional accessories and gifts are indicated with a symbolic price of $1.1.
When do I need to register a parcel?
The package is registered after the store sends the tracking number. It must be entered in the personal account along with information about the package.
How do I know that a package has arrived at the warehouse?
If the package has arrived at the warehouse, then after acceptance and weighing, a notification appears in the personal account, and an email with information about the need for payment is sent to the email address.
How is dimensional weight calculated?
Dimensional weight is calculated using the formula: length × width × height / 5000. If it exceeds the physical weight by three times, the dimensional weight is used in the calculation. Payment is based on the physical weight, but an additional fee is charged for each kilogram of excess dimensional weight. An exact calculation is available in the shipping calculator.
Do I need to upload invoices?
Uploading invoices is not required, however, CDEK may request them at the request of customs.
How is shipping paid for?
Shipping is paid after the parcel arrives at the warehouse, is weighed, and inspected. Payment can be made in advance by topping up the balance in your personal account.
Is there insurance?
Under the Superfast tariff, parcels are automatically insured for the amount specified in the declaration. Insurance is mandatory, and its cost can be viewed in advance in the calculator by specifying the value of the goods in the parcel.
How much does insurance cost?
The insurance cost is calculated automatically. Current rates are listed in the calculator and in the «Rates» section on the website.
Does insurance cover theft of contents?
Insurance covers total loss of the parcel and theft of contents. For parcels from private individuals, including items from eBay, insurance applies only to cases of total loss. To additionally insure the parcel against theft or damage, you can order the service of photographing the parcel's contents at the warehouse.

Damage insurance does not apply in the following cases:

– if the item was sent by the seller in unreliable packaging: a soft mailer, an unsuitable box, lack of protective materials, loose movement inside the packaging;

– if the item belongs to the high-risk group: glass, ceramic, and porcelain items, fragile plastic, candles, lamps, monitors, TVs, fishing rods, vinyl records, oversized items, etc.;

– if the item is packed in factory packaging (including doll blister boxes, vinyl packaging, and similar) – damage to the packaging itself is not an insured event.

In all listed situations, insurance covers only total loss of the parcel.
How long is a parcel stored at the pickup point?
The parcel is stored at the pickup point for up to 14 days, and in a parcel locker – 3 days. If the storage period in the parcel locker has expired, the parcel is moved to the nearest pickup point. To extend storage or clarify further actions, you can contact CDEK support.
How to find the addresses of parcel lockers and pickup points?
Addresses of available parcel lockers and pickup points are displayed when creating a parcel on the website: the system automatically shows all delivery options for your region.