Internal mail (tickets):
Create a ticket directly in your personal account — the agent will see your order number and the full message history.
In your personal accountSupport team
Two ways to contact usThe most preferred way to get in touch is via tickets (internal mail) in your personal account.
Chat with an agent
For quick clarifications — about the warehouse address, working hours, or general questions about the service. Available 24/7.
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We operate in the US
— we receive your parcels
Your US purchases are delivered here — use this address when placing orders at American stores.
Warehouse hours
Working hours:
- Mon — Fri 09:00 — 17:00
- Saturday Day off
- Sunday Day off
24/7
Support (tickets and chat)
available 24/7, every day
Warehouse address in Delaware
510 Carroll Dr,
New Castle, DE 19720
USA · Delaware
